Crash Dump Help

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void
Developer
Posts: 15095
Joined: Fri Oct 16, 2009 11:31 pm

Crash Dump Help

Post by void »

Crash dumps are very useful for fixing bugs with Everything.
Please send crash dumps to support@voidtools.com

To quickly create a mini crash dump, please see:
Mini Crash Dump Help

To enable mini crash dumps for Everything on Windows 7 or later:
  • Download everything_localdumps.zip and open the reg file inside to enable local dumps for Everything.exe (or set this manually -see below)
  • Open the everything_localdumps.reg file.
  • Click Run.
  • When Everything crashes, a mini crash dump file will be stored in %LOCALAPPDATA%\CrashDumps
  • The mini crash dump filename will look something like: Everything.exe.xxxx.dmp
  • Please send the most recent Everything.exe.xxxx.dmp to support@voidtools.com
To manually enable mini crash dumps for Everything on Windows 7 or later:
  • In Regedit, Create the following key:
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\Everything.exe
  • In this key, create a new DWORD value and call it DumpType
  • Set the DumpType value to: 1 (Hexadecimal)
  • When Everything crashes, a mini crash dump file will be stored in %LOCALAPPDATA%\CrashDumps
  • The mini crash dump filename will look something like: Everything.exe.xxxx.dmp
  • Please send the most recent Everything.exe.xxxx.dmp to support@voidtools.com
To manually create an Everything crash dump on Windows 7 or later:
  • While the crash dialog is still shown:
  • Open the task manager with Ctrl + Shift + ESC.
  • Select Everything.exe under Processes (or Details).
  • Right click and click Create Dump File.
  • Make a note of the file name of the dump.
  • If the dump file is larger than 10MB, please compress the crash dump with 7-zip.
  • If the compressed crash dump is larger than 10MB, please contact support@voidtools.com.
  • Please send the dump file to support@voidtools.com
To disable mini crash dumps for Everything on Windows 7 or later:
  • Download the registry file to disable local dumps for Everything.exe (or disable this manually -see below)
  • Open the remove_everything_local_dump.reg file.
  • Click Run.
To manually disable mini crash dumps for Everything on Windows 7 or later:
  • In Regedit, delete the following key:
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\Everything.exe
To enable local crash dumps on Windows XP
  • From a command prompt with administrative privileges, run:

    Code: Select all

    drwtsn32 -i
  • Click Ok
  • From the command prompt, run:

    Code: Select all

    drwtsn32
  • Set Crash Dump to c:\temp.
  • Set Crash Dump Type to Mini.
  • Check Dump All Thread Contexts.
  • Check Create Crash Dump File.
  • Click OK.
After Everything has crashed on Windows XP:
  • From a command prompt with administrative privileges, run:

    Code: Select all

    drwtsn32
  • Select everything.exe in Applications Errors
  • Click View.
  • Please send a copy of all the text in the Log File Viewer.

To enable local crash dumps on Vista or later:
  • Create the following registry key:

    Code: Select all

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps
  • Create a string DumpFolder with the value set to a location to store the dumps, ie:

    Code: Select all

    C:\temp
  • Create a DWORD DumpCount with the value 10
  • Create a DWORD DumpType with the value 1
To disable local crash dumps:
  • Delete the following registry key:

    Code: Select all

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps
After Everything has crashed please send the Everything.dmp file in your C:\temp folder.


Crash dumps sent to voidtools are deleted after 7 days.

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